At Chancellor Park Family Medical Practice we provide a comprehensive family medical service - quality care in a friendly, relaxed environment.

Practice doctors are experienced in the broad range of general practice problems and the treatment of all age groups.

We thank you for your co-operation in this matter.

The practice provides 24 hour care with a deputising service.

Our after hours service is provided by Family Care Medical Services. They are based at Caloundra Public Hospital in West Terrace, Caloundra and provide home visits when necessary. For details or appointments phone 1300 550 911. Our surgery phone is also diverted to this number after hours.
In the event of an emergency please phone 000.

Transfer of Medical Records

A computer generated medical summary will be forwarded to a requesting GP free of charge. Any records that require photocopying or posting via registered post or are requested by an insurance company or solicitor etc. will incur a fee.

This practice will not accept a patient's previous medical record until the patient has had a consultation and the treating doctor requests their history. As this practice has computerised medical records, we will only request and accept a summary from your previous doctor, not a complete paper record.

Telephoning your Doctor

Although most problems are best dealt with in a consultation, a doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice.

Why is it important that you tell your doctor your cultural and ethnical background?

The delivery of care in General Practice in Australia is undergoing changes. This practice in particular is promoting the benefits of Chronic Disease prevention and management through early intervention, patient education and lifestyle changes.

Many chronic diseases such as Diabetes and Chronic Heart Disease are linked to genetic factors so your family history and cultural background can affect your risk factors.

Also, Immunisation schedules are different for some population groups.

Billing Arrangements

Pension, Health Care and Veterans Affairs card holders, children under 16, most procedures and most patients over 65 are Bulk Billed.

Visitors to the practice are not Bulk Billed.

We accept EFTPOS, credit card, cash and cheques (by arrangement).

Through HIC online, if you bring your banking details (BSB and account number) with you, Medicare will direct deposit your rebate within a few days.

Visitors

This practice does not bulk-bill visitors to the practice. Non-concession fees will apply.

Privacy & Health Information

Your Personal Health Information and your Medical Record may be collected, used and disclosed for the following reasons:
• For communicating relevant information with other treating doctors, specialists or allied health professionals
• For follow up reminder / recall notices i.e. pap smear register
• Accounting / Medicare / Health Insurance procedures
• Quality Assurance activities such as accreditation
• For disease notification as required by law (e.g. infectious diseases)
• For use by all doctors in this group practice when consulting with you
• For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
• For research purposes (de-identified, meaning you are not able to be identified from the information given)
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. If you have concerns or wish to restrict access to your personal health information, please discuss this with your doctor or receptionist.